K9Made Returns & Refunds Policy

At K9Made, we take pride in producing quality, handcrafted dog gear. If you need to return an item, please review the following conditions.

Standard Products

Standard, non-personalized products may be returned within 14 days of delivery, provided they are unused and in their original condition.

Customers are responsible for arranging and paying return shipping. Original shipping charges are non-refundable for voluntary returns.

Please contact [email protected] before sending a return.

Custom & Personalized Products

Custom-made, engraved and personalized products are final sale and cannot be returned for a change of mind.

Defective, Damaged or Incorrect Products

If your order arrives defective, damaged or incorrect, contact [email protected] with your order number, a description of the issue and, where possible, photographs.

We will review the issue and arrange an appropriate resolution.

Refunds

Once an eligible return has been received and inspected, approved refunds will be issued to the original payment method.

Consumer Rights

Nothing in this policy limits rights provided under applicable Canadian consumer protection laws.